Postage and Insurance

 We post to Australia and will consider requests to ship to NZ. In the case of the latter, it’s best to email us first.    

In the case of orders over $100 it’s best to ask for insurance. But if you don’t ask, we’ll assume you don’t want it insured. If you bu more than $200 worth of goods we’ll usually pay for ‘sign on delivery’. 

We do our best to keep postage costs to a minimum. But that needs to be balanced against ensuring your goods are safely packed. Most items are dispatched within two business days if they are in stock. If they are out of stock, we’ll let you know and if there is no prospect of us re-stocking and try to suggest somewhere else where you can find what you’ve been after.

But ‘yes’, the age of COVID and fractured supply chains is still upon us, so there are going to be delays and disappointments along the way that none of us either will welcome or can fully anticipate.

Postage is capped at $14.50 for each single standard parcel up to 5 kilograms – typically for items such as cars, trains and spares. Higher rates apply for bulky items such as sets and slot car track. The latter are at cost. 

Returns and Replacements

 There’s nothing worse than handing someone a prize or a present that doesn’t work!

 Everyone, child or adult, knows that unique sense of disappointment when hope and joy turn to frustration bewilderment and fear.

 The Australian Consumer and Competition law provides excellent legal remedies and rights of redress to all shoppers (unless, of course, you are buying something trivial like a  house or a flat). But it shouldn’t come to that.

  We are happy to replace or refund but we are even happier to repair or even improve your purchase. So, if something works, bring it back without too much fear of the third degree or us running for the nearest exit.  If you contributed to the problem we’ll see what can be done and won’t ‘put you in the dock’.